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Now we are living in the digital age and an increasing number of transactions are
made online in the global environment.
Cross
-
border online shopping goods and services
from internet retailers in European Union and other world offers potential benefits to
consumers, including financial savings and a wider geographically unlimited offer of goods
and services with accessibilit
y 24/7. However, this process of globalization brings various
problems. The paper uncovers habits and global problems of cross
-
border online shopping
that the authors have identified based on the results of their own research, relying also on
international
studies and reports. We can also uncover a significant amount of problems with
international delivery, such as poor communication, unacceptable delays, high shipping costs
and unexpected charges, also cross
-
border returning unwanted or faulty items. Here
the
authors think it is necessary to improve the world
-
wide interoperability of international
delivery operations (e.g. the data elements related shipments, label production for global
tracking and identification). The second key aspect is gaining the tran
sparency about transit
time. The development and open access to standard information generated using standard
measures, definitions and metrics for transit times (domestic and international) would allow
shippers to better tailor their offers and manage cost and service according to needs of
selected world market parts.
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