Towards organizational resilience: determinants of effective communication in organizations – an example from the telecommunications industry
Artykuł w czasopiśmie
MNiSW
70
Lista 2024
| Status: | |
| Autorzy: | Walczak-Skałecka Agnieszka, Skałecki Kamil, Cyc Jagoda |
| Dyscypliny: | |
| Aby zobaczyć szczegóły należy się zalogować. | |
| Rok wydania: | 2025 |
| Wersja dokumentu: | Drukowana | Elektroniczna |
| Język: | angielski |
| Numer czasopisma: | 237 |
| Strony: | 609 - 627 |
| Efekt badań statutowych | NIE |
| Materiał konferencyjny: | NIE |
| Publikacja OA: | TAK |
| Licencja: | |
| Sposób udostępnienia: | Witryna wydawcy |
| Wersja tekstu: | Ostateczna wersja opublikowana |
| Czas opublikowania: | W momencie opublikowania |
| Data opublikowania w OA: | 30 grudnia 2025 |
| Abstrakty: | angielski |
| Purpose: The study aimed to identify and analyze factors that, according to the surveyed employees, shape the effectiveness of communication within their organization. Design/methodology/approach: The study’s data were collected using a dual approach, combining a diagnostic survey and in-depth interviews. A total of 41 employees from a telecommunications company participated in the research. The study was conducted from May to June 2025. Findings: Employees are not only aware of the importance of communication for understanding their tasks and achieving organizational goals but also recognize areas in need of improvement and potential solutions. At the same time, they demonstrate openness and a development-oriented mindset, which may serve as a foundation for building organizational resilience through enhanced communication effectiveness. Research limitations/implications: The study was conducted on a small sample, which limits the generalizability of the findings. Practical implications: The article may serve as an inspiration for managers, who can directly influence the issues identified by employees as important, such as fostering a friendly climate and open attitudes, promoting direct contact, clarifying the division of roles, reducing time pressure, and developing and implementing clear communication procedures. Originality/value: The article focuses on the underestimated importance of effective communication as a key factor shaping organizational resilience. The study provides a detailed analysis of the determinants of communication effectiveness in the specific context of a selected telecommunications company, which is important because the significance of these factors may vary considerably depending on the organization. |
