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The work of an operator of the Closed Circuit TeleVision (CCTV) system is associated with the observation of an image recorded by a camera on the screens of monitors, management of work of devices available within the system of visual monitoring (camera turntables, recorders, control panels), and making decisions concerning the initiation of the provided neutralizing proceedings in the case of detection of abnormal situations and emergency situations for people or property. The presented study focuses on demonstrating the available technical means supporting the work of an operator of a CCTV system. These means, when appropriately used, enable an improvement of ergonomics at the workplace of an operator and, consequently, result in an increased comfort of an operator’s work and greater effectiveness of the surveillance system management process. Possibilities are presented related with the use of techniques for the processing and analysis of images in order to automatically detect abnormal situations and, therefore, support the process of decision-making by the system operator and create the workplaces of virtual operators managing the work of the CCTV system, characterized by parameters which are individualized and adjusted to a given object. The described technical means in the form of image processing techniques and virtual control systems allow the reduction of hazards detection time, increase the possibilities related with the steering and management of the work of devices within the system and thus improve the effectiveness of the processes of hazards detection and neutralization.